Returns & Exchanges
At Mridul Madhok Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day hassle-free return and exchange policy for all unused products in their original packaging.
Initiate Your Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack the Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing