Frequently Asked Questions

Everything you need to know about shopping with Mridul Madhok Store.

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking link via email as soon as your package is dispatched.

What is your return and exchange policy?

We offer a 7-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.

Are the products at Mridul Madhok Store authentic?

Yes, 100%. We take pride in sourcing and developing high-quality, authentic products that meet our strict quality control standards before reaching your doorstep.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

Can I cancel my order after it has been placed?

Orders can be cancelled within 2 hours of placement or before they are processed for shipping. Once an order is handed over to our courier partner, it cannot be cancelled.

Do you ship internationally?

Currently, we primarily ship within India. For international inquiries, please contact our customer service team to see if shipping to your specific region is possible.